FAQ - Frequently asked questions

  1. How can I place an order? I: You can place an order on our website by selecting the product you want, proceeding to checkout and providing your delivery and payment information. If you are a public authority or institution, we can also accept your order directly by telephone or email.

  2. How long does it take for my order to be delivered? Answer: Delivery time depends on your location and the shipping method you choose. We usually deliver within 1-2 working days within Germany. The shipping time may vary for delivery addresses on islands.

  3. Can I cancel or change my order? Answer: Yes, you can cancel or change your order as long as it has not yet been shipped. Please contact us as soon as possible to make any changes. It's best to call 04232 416 9999.

  4. How can I track my order? Answer: Once your order has shipped, you will receive a confirmation email with a tracking link. We usually ship via DHL.

  5. What happens if I receive a defective product? Answer: Please contact us immediately so that we can resolve the issue. We offer free returns and refunds for defective products. Alternatively, we have other options to solve problems.

  6. Which payment methods do you accept? Answer: You will see the payment methods available to you directly at the end of the website.

  7. Can I return products? Answer: Yes, you can return products within 14 days of receipt. Please contact us to request a return.

  8. Do you offer international shipping? Answer: Yes, we offer international shipping. However, please note that delivery time and shipping costs may vary depending on the destination.